Product Quality
Satisfaction with Product Quality Records
Responsiveness of customer complaints
On-Time delivery performance
Responsiveness in accommodating shipping schedules and changes
Rating of competitive prices
Response time on quotations
Sales Rep is easy to reach
Sales Rep is knowledgeable
Sales Rep is friendly and personable
0 = Bad 10 = Good
The materials are packaged in accordance with my requests
The materials are labeled properly
The materials arrive with the proper paperwork
0 = Bad 10 = Good
Sales Rep
On-Time Delivery
Problem Solving
0 = Bad 10 = Good